Policies
HIGHEST QUALITY STANDARDS
Our team upholds the highest standards of quality and precision to ensure your designs are produced exactly as you envisioned.
PRICES
All prices are subject to change without prior notice.
SHIPPING
All orders will be shipped via ground service unless alternative arrangements are specified at the time of ordering. Full payment is required prior to shipment.
CONDITIONAL GUARANTEE
All merchandise is guaranteed against defects in materials or workmanship. Patches & Labels Co. uses only the highest quality materials. However, due to the nature of garment washing processes, slight variations in color consistency and size may occur when items are washed separately.
Patches & Labels Co. reserves the right to make design adjustments as necessary to enhance final product quality. Clients are responsible for verifying and approving all artwork and digital proofs prior to production.
Patches & Labels Co. is not liable for any embroidered garments provided by the client.
TERMS
By placing an order with Patches & Labels Co., you represent and warrant that you own or have obtained the legal right and authority, either directly or via license, to use all symbols, trademarks, and patterns submitted for the production of the products specified in your order. Furthermore, you agree to indemnify and hold harmless Patches & Labels Co. from any claims, disputes, or challenges arising from the manufacture and sale of products containing these symbols, trademarks, and/or patterns. By placing an order, you also explicitly accept the Terms & Conditions listed below.
Cancellations or changes to orders must be submitted in writing. Oral instructions will not be accepted.
Any cancellations or changes requested after an order has entered production may incur additional costs, for which you will be responsible.
Our liability is strictly limited to the value of our products when integrated into any garment or material construction.
Due to variances in our suppliers’ dye lots, we cannot guarantee exact shade consistency on repeat orders.
RETURNS
All discrepancies, including
shortages, defects, or incorrect merchandise, must be reported to our Returns Department within 15 business days of receipt. Claims submitted after this period will not be accepted.
Returned merchandise must be in its original packaging and shipped back via courier marked “Freight Prepaid.” All returns are subject to a 15% restocking fee. A credit memo will be issued upon receipt and inspection of the returned items.
Customers are responsible for inspecting all products upon delivery to confirm accuracy before any imprinting. Patches & Labels Co. will not be held liable for issues identified after garments have been imprinted.
CUSTOM ORDERS
Returns are not accepted for custom orders. A 50% deposit is required before production begins on all such orders.